Our Privacy Policy

This Privacy Policy ("Policy") is incorporated into the Rowe Pest Control ("Rowe Pest Control") Terms of Service and can be found at https://www.rowepestcontrol.com/terms and applies to the information obtained by us through your use of the Rowe Pest Control Site, Software, and Services (“Information”) as described in this Policy; and is subject to change at any time with or without notice. Terms that are Capitalized in this Policy, that are not otherwise defined shall have the meanings provided for those terms in the Terms of Service.

The Rowe Pest Control website https://www.Rowe Pest Control.com website is owned by Rowe Pest Control, which is a data controller of your personal data.

What is Rowe Pest Control?

Rowe Pest Control is a Pest Control Service business; that is compliant and holds all appropriate licenses mandated according to the regulatory requirements of the US Federal Government, the Commonwealth of the State of Pennsylvania and local jurisdiction of it's registered primary place of business. The primary nature of business is pest control services.

Services include: extermination of general pests and insects such as ants, cockroaches, stink bugs; wood destroying insects; stinging insects; rodents; and preventative treatments.

What information does Rowe Pest Control collect about you?

When you interact with our Site, Software, and/or Services, we only collect information if it enables our business to better serve you - so very little.

Some of the information we collect could be used to identify you (“Personal Data”).

Some of the information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

Some information that we collect you provide to us directly and indirectly through use of our Site, Software and/or Services; or is collected by the developers of the technology we use - and not by us directly.

WE DO NOT and WILL NOT

• Sell your Personal Data.

• Disclose or provide your Personal Data to any other person or entity, unless required by a legally issued court order, a subpoena, law enforcement; or when done in good faith with a reasonably justifiable purpose to do so.

• Collect any information from you apart from what is necessary to serve our purpose.

Children under the age of 18.

Our Website and Application are not intended for children under 18 years of age. If you are under 18, you may use the Website and/or Application only when accompanied by a parent or legal guardian.

No one under age 18 may provide any personal information to us or on the Website or Application.

We do not knowingly collect personal information from children under 18 on our Website and Application.

If you are under the age of 18, do not use or register, make any purchases, or use any of the interactive or public comment features on this Website or the Application, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or user name you may use. If we learn we have collected or received personal information from a child under 18 on our Website or Application without parental or guardian consent, we will delete that information.

If you believe that we have collected any information from or about a child under the age of 18, please contact us using the information provided in the "Contact" section of this Policy.

Information you provide to us.

We collect Personal Data that you provide to us directly.

As an example, when you provide:

• Contact Information. When using a form or to be added to our newsletter, you provide information which may include your name, email address or phone number.

• Payment Information. When you voluntarily give or donate financially to our business in the form of a written check or bank transfer you provide certain types of financial or banking information such as a billing address, account and routing number, which is located on the check as is required to complete a financial transaction. This information is used to enable and fulfill your request. We may use this information to provide you with a statement for your tax records; and to maintain our bookkeeping.

Information collected by third parties.

We collect information regarding internet traffic to the Site, your use of our Services and/or Software for various purposes. Some of this information is stored by the technology developer or provider.

• Analytics. Information collected is Non-Personal and may include your I.P. address, information about your relative or precise location, information about your device type, and the type of browser used. We collect this information as it enables us to optimize our presence in search results and provides insight as to how visitors use our Site. This information is stored by the technology provider and not on Rowe Pest Control servers. 

• User Content. This consists of all documents, photos or images other content or information uploaded, entered, or otherwise transmitted by you in connection with the social media platform used, such as Facebook or Youtube as part of your use of the Site, Software and/or Services. This information is stored by the social media service and on your device depending on your settings. This information is never sent to Rowe Pest Control servers.

• Payment Information. When you voluntarily give or donate financially to our business on the Site, you provide certain types of financial or banking information such as a credit card and additional information such as a billing address as this is required to complete a financial transaction on the Site. This information is used to enable and fulfill your request. We use a third party payment service provider otherwise known as a “Data Processor” to process your financial transactions on the Site.

We use Stripe® to facilitate and process transactions you request on our Site. When you enter your financial information, you provide your financial information directly to Stripe®. More information on the data collected by them can be found by visiting the Stripe® Privacy Policy Center website and will apply when using their service.

Information collected automatically.

Certain data about the devices you use to connect with Rowe Pest Control and your use of the Site, Software, and/or Services are automatically collected and stored by technology providers.

• Security. We use software that provides us with notifications in the event that malicious activity is detected and monitors incoming traffic from blacklisted I.P. addresses. This data is collected from the users device and activity on the Site.

• Location information. This is the geographic area where you use your computer and/or mobile devices, (IP) address or similar identifier when you interact with our Site, Software, and/or Services.

• Logs. Non-Personal Information is automatically collected when you access or use our Site, Software, and/or Services. This data may include your IP address, browser type and settings, date and time of use, information about browser configuration, language preferences, and cookie data.

• Usage information. We obtain Non-Personal Data about the Rowe Pest Control Site, Software, and/or the Services you use and how you use them. We may also obtain additional information from our third party technology providers to analyze how users use the Site, Software and/or Services. For example, this data helps us know how many users access a specific feature or page on the Site. We use this aggregated data to better understand and optimize the performance of the Site.

• Device information. This is data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Rowe Pest Control Software.

How does Rowe Pest Control store my personal Information?

We collect very little personal information about you. 

• Personal Data we collect is sent to an alternate cold-storage (offline) drive where it remains inaccessible to the internet.

• Non-Personal Data collected is stored securely by our third-party technology providers using an independent storage solution.

• Our third-party technology providers collect information from you which is stored securely in an independent storage solution.

How does Rowe Pest Control protect my personal Information?

Personal information is only at-risk if:

1. It’s available to a malicious actor.

2. It can be found.

3. The malicious actor can access it.

We've implemented additional security measures according to what’s considered

best practice in the cyber security industry.

We’ve removed the availability of your personal information– it’s offline.

Because it's offline– it can't be found.

We’ve limited who has permission to access the storage containing your personal information– even the knowledge of where it's stored.

Additionally, we perform routine backups to prevent data loss.

How does Rowe Pest Control use my Information?

We use, process, and store your Information as necessary to fulfill our services with you and for legitimate interests, including:

• To help us provide and administer our Site, Software, and/or Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site, Software, and/or Services.

• To communicate with you about your use of our Site, Software, and/or Services, software updates, new services, special offers about Rowe Pest Control, from which you can unsubscribe at any time, as well as respond to your requests for assistance or general inquiries.

• If you are located in the European Economic Area (EEA), Switzerland, or the UK, we will only send you offers or information if you consent to us doing so at the time you create your account or any point thereafter.

• To calculate aggregate statistics on the number of unique devices using our Site, Software, and/or Services, and to detect and prevent fraud.

Your Rights

Laws governing your rights with respect to how your personal data is used vary according to the region in which you reside and where a data controller operates.

For US citizens

If you are a citizen of the United States, the laws regarding your personal information and how it may be used with respect to your rights, vary by state; and not every US state has written a statute addressing personal data protection. Some states have passed specific laws while others are in the process.

The most accepted type of policy, unanimously considered as the best practice with respect to your personal information, honors your request as the final authority. Which is the nature of our policy.

You have the right to:

• Request that we stop the collection of your personal data.

• Know what data we have collected about you.

• Know how your data has been used.

• Request the removal of your data from our records.

How to exercise your rights

According to the California Consumer Protection Act (CCPA) and the Virginia Consumer Data Protection Act (VCDPA), a mechanism to exercise your rights must be available. We make this available to everyone who accesses our website.

To exercise your rights, including residents of California and Virginia, please see the contact information at the end of this Policy.

For citizens of the European Union and European Economic Area. If you are a citizen of the EU or within the EEA, you have the right according to the General Data Protection Regulation (GDPR) to know how your personal data is used, its accuracy, to make changes, challenge, access your data and seek compensation for violation of your data rights.

Your rights include:

Right to Information and Transparency:

• Individuals have the right to know how their data is used.

• Organizations must provide clear privacy notices.

Right of Access:

• Individuals can request their data.

• Organizations must provide it within one month.

Right to Rectification:

• Individuals can correct inaccurate data.

Right to Erasure:

• Individuals can request data deletion.

Right to Restrict Processing:

• Individuals can limit data processing.

Right to Data Portability:

• Individuals can get their data in a usable format.

Right to Object:

• Individuals can object to specific data processing.

Rights Related to Automated Decision-Making and Profiling:

• Individuals can challenge automated decisions.

Right to Lodge Complaints:

• Individuals can complain to data protection authorities.

Right to Compensation and Remedies:

• Individuals can seek compensation for violations.

Contact

For matter(s) related to your personal data, or what's contained in this policy, you can contact us using the information below along with any supporting documentation. When submitting documentation, please only submit what is necessary.

Mail Correspondence

ATTN: Compliance

Rowe Pest Control

2317 Wood St

Lancaster, PA, USA 17602

This policy was last updated on May 21, 2024

This policy was last updated on May 21, 2024